Redesigning the Information Architecture for Enterprise Software
- Tanya Jordan
- Oct 23, 2025
- 2 min read
Purpose
PacX is not only a visual update, but should also be an update to the overall user experience. PacX is an opportunity to improve not only the interactions for clients, but also to improve the underlying information architecture that will ultimately lead to an improved experience.
Process
Research
Run card sorting exercise on existing pages (with assumption that all pages need to exist to some degree)
Run tree test with clients to ensure that proposed menu structure makes sense to them
UX design work
Sitemap proposal for enterprise
Prototype of Information Architecture in action
Research
Let’s find out what users expect
OptimalWorkshop Card Sort
Purpose
To find out how clients, product owners, CS/PS think Enterprise should be organized and categorized.
Process
Participants were given 30 cards to sort into as many or as categories as they see fit, giving them to the opportunity to name categories as they like (open sort).
Results
3 different card sorts were run, and totals merged.
Category similarities could be combined to make informed main menu structure.
Similarity Matrix
Paths
PCA example
OptimalWorkshop TreeTest
Purpose
To find out whether the proposed menu structure (based on Card Sort results) makes sense to clients, ensure that they can find what they are looking for.
Process
Participants were asked to find 14 different locations (e.g. “You would like to see how many tickets you sold for a specific event”)
Results
TreeTest was run at PacNet20 and had 67 clients participate.
Task Statistics Example
Pie Tree Example
First Click Example
Success Path
UX Design Work
After looking at results, what does ux propose?
Sitemap
The proposed sitemaps can be found here:
Prototype
In order to get a visual feel for what is being proposed.
Prototype link:
Next Steps
The tab menus (under main navigation pages) need to be revisited and reworked
Would like to run some independant card sort studies on these
Bulk actions needs to be reworked
Need to explore how this should work to best satisfy the user needs
